A Spotlight on Homeland Hospice Volunteers

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homeland volunteer and cat lover kathy louisIn every aspect of its work, Homeland Hospice brings a team approach to care. Volunteers are an essential part of this group. Through their unique talents and open hearts, Homeland Hospice volunteers bring friendship and kindness to patients during their end-of-life journey and comfort to families who have lost loved ones. Homeland is grateful to all of its volunteers and recognizes their extraordinary efforts.

Last November, Kathy Louis of Tower City became a hospice volunteer through VolunteerMatch, an online service that connects individuals with causes and organizations. Kathy loves working with people and has past experiences working with elderly individuals, making Homeland a perfect fit for her interests. Homeland Hospice is a nonprofit hospice program that serves communities throughout Central Pennsylvania.

For the past several months, Kathy has visited a gentleman in his early 90s. The two quickly sparked up a friendship through their shared love of animals. Kathy helps rescue cats and brought several along for visits. Many of the cats enjoyed crawling on the man’s lap, allowing him to pet them. Kathy’s client often forgets her name, but never forgets the name of the cats.

“He calls me the cat lady,” Kathy says. “I’m pleased the cats have brought him so much joy.”

In addition to the feline visits, Kathy learned her client once owned a garage. She found a book focusing on old gas stations in the region and shared it with him. The book brought back fond memories for the gentleman who recognized many of the images in the book.

“We love talking about old times,” Kathy adds. “I enjoy hearing about his experiences.”

Recently, Kathy’s client entered a nursing facility to recuperate from a fall. As COVID-19 restrictions begin to ease, Kathy hopes to visit him in the nursing home to reconnect on a regular basis.

For many hospice patients, a visit from a volunteer is like a visit from a friend. Doctors, nurses and aids must ask their patients about their health and medications, but a volunteer just listens without any expectations or requests. Illness can be isolating and volunteers provide much-needed personal connections.

Since the beginning of the COVID-19 pandemic, Laurie Murry, volunteer coordinator for Homeland Hospice, has found creative ways to connect volunteers with patients. Last year, Laurie created a card campaign through VolunteerMatch. People were asked to create cards and write uplifting messages to hospice patients. To date, thousands of cards have been sent from across the country.

In addition to the card campaign, volunteers have submitted personal art creations, which will be framed and shared with patients to brighten up their living space.

“From personal time with a patient to a friendly note, every act of caring helps patients feel important,” Laurie adds. “I’m humbled by the compassion of our volunteers.”

For more information about Homeland Hospice and volunteer opportunities, call (717) 221-7890.

Qualities a Caregiver Should Possess

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By Barbara Goll, BS, Community Education Liaison/Nutritionist

Caregiver in a medical mask with a senior woman

Whether you are looking for full-time care, part-time care or occasional respite care, choosing someone to look after your loved one is a stressful process.

It goes without saying that you want someone who can manage the details of the job — like cooking, cleaning, and keeping medications organized. But caregiving is so much more than a list of household and helpful tasks. It’s also an important interpersonal role that demands many developed personality traits.

Locating that special caregiver who possesses the qualities that would be best to care for your loved one can take some effort. A valuable caregiver will have the necessary training, along with the ability to earn the respect of your loved one being cared for.

A quality caregiver is:

  • Able to manage situations assertively and take directions gracefully
  • Reliable and trustworthy
  • Emotionally stable with even temperament
  • A problem-solver who comes up with timely solutions
  • Flexible and able to adjust to meet the needs and wishes of the client
  • A good communicator who communicates verbally and non-verbally in a clear and simple manor, exhibiting care and interest in the client
  • Professional at all times and focused on the needs of the client
  • In good health and is physically able to perform work involved
  • Is passionate about their job and providing the best quality of life for clients with dignity and respect, helping them to live each day as fully as possible
  • Radiates happiness, optimism and joy
  • Able to maintain a sense of humor through challenging times
  • Patient during times of frustration, stress and anger
  • Calm and reassuring in both tone and actions
  • Empathetic and able to consider a client’s perspective as independence declines
  • Creative in helping clients feel self-worth and emotional well-being
  • Able to stay composed during all types of tasks, offering a gift of dignity clients

A caregiver will leave a lasting impact on the client as well as the family members. Take the time to find the quality caregiver your loved one deserves.

As Maya Angelou put it, “At the end of the day, I’ve learned that people may forget what you said, they may forget what you did, but they will never forget how you made them feel.”

Thank you to Homeland Social Workers

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By Mary Peters, MSW, LSW, Assistant Director of Social Services, Homeland Hospice

Multilingual Thank You HeartAs my colleagues, friends and family know, I take Social Work month very seriously. I am a social worker by trade and take a lot of pride in what it means to be a social worker. The definition of social work (to me) in its simplest form is: being an advocate for those in need.

As the Assistant Director of Social Services at Homeland Hospice I am not only an advocate for the patients and families we serve, but equally important, an advocate for and the number one fan of those I supervise.

In reflection of Social Work Month last year, I was resolute on honoring all the members of my team–social workers, spiritual care and bereavement counselors, medical records staff, and IHR coordinator—and plan to do the same this year. They are all dedicated servants to those in need in some way and all have selflessly stepped up as needed through this most challenging year.

Every team member is critical in the care Homeland Hospice provides. I could NOT have gone without any one of them this past year. I mean this with the purest heart. Their passion and warmth are to be admired and truly inspires me to do what I do every day. I am so proud to say that I am their supervisor and colleague!

Each of the disciplines in Social Services provide the utmost care, concern, support, and advocacy, for each one of their patients, family members, and loved ones.

THANK YOU, Social Workers: Rachael Young, Leighann Hoffman, Pam Ramsey, Laurie Bassler, Robin Zampelli, Danielle Williams, Alyssa Richards, Angie Smyser, Stacey Schroder, and Lisa Fetter.

THANK YOU, Chaplains: Dann Caldwell, Rey Villarreal, Mark Harris, and John Good.

THANK YOU, Bereavement Counselors: Alexis Conkle and Noelle Valentine.

THANK YOU Mary Anne Naugle – Medical Records/Clinical Records Specialist, and our newest addition, Rachel Arrieta – In Home Relief Coordinator.

THANK YOU ALL!

Esther Mutua’s Journey Home

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In loving memory of Esther Ndunge MutuaChinese philosopher Lao Tzu once said, “The journey of a thousand miles begins with one step.” For many of us, taking that first step requires the support and guidance of others. Recently, the staff at Homeland Hospice helped Esther Mutua take that first step to secure medical clearance and support services to travel more than 7,000 miles to her home in Nairobi, Kenya to spend time with her family during her end-of-life journey.

Esther’s story began last spring when she was diagnosed with stage four-pancreatic cancer while visiting her daughter Rachel White in Harrisburg. Esther and her husband frequently traveled between their home in Nairobi to Harrisburg to spend time with Rachel, their son, and grandchildren.

“My mother loved spending time with all of her family,” Rachel says, “While she traveled often, her home and heart were always in Nairobi.”

After learning of her diagnosis, Esther began medical treatment to combat the cancer. When all treatments and medical options were exhausted, she decided to return to Nairobi for her remaining days. Rachel planned her mother’s return to Nairobi beginning at John F. Kennedy (JFK) International Airport and connecting with Kenya Airways. At JFK, Rachel learned her mother needed a special form from her doctor to allow her to travel. Esther was turned away from her flight and dream of going home.

When the family returned to Harrisburg, a friend recommended Homeland Hospice to Rachel to help provide pain management, comfort and support to Esther. Homeland Hospice is a nonprofit hospice program that serves communities throughout Central Pennsylvania. Esther received a team of care to include a registered nurse case manager, hospice medical director, attending physician, volunteer coordinator, social worker, counselor and nursing aide assistants.

During their initial visit, Laurie Bassler, social worker, and Franchesca Washington, RN, learned about Esther’s wish to travel home to her country.

“Our work is about putting the patient first,” Laurie says. “We immediately went into action to make this happen.”

Over the following weeks, Laurie completed the necessary paperwork for Esther and advised the family about connecting with visiting nurse support for Esther once she returned to Nairobi. Franchesca secured a wheelchair and prescriptions. Esther, accompanied by family members, was able to return home earlier this year. She spent her final two weeks surrounded by her siblings, children, grandchildren, great grandchildren and friends.

“We were with Homeland for a short time, but they gave us hope.” Rachel says. “We have comfort and peace knowing my mother’s wishes were honored.”

For Laurie and Franchesca, fulfilling this request was part of a job they love. The hospice team works diligently to understand all of their patient’s needs and desires, as well as those of the family.

“I love being part of a team that strives to overcome every hurdle,” Laurie says. “It’s a privilege to work with our hospice families.”

Homeland Hospice serves 14 counties throughout central Pennsylvania, providing end-of-life care either in a person’s home or wherever they reside, including nursing facilities. Homeland staff becomes even more closely involved as death approaches. This is one of hospice’s greatest strengths – helping the patient and loved ones cope as a person approaches life’s end.

To learn more, please contact Homeland Hospice at (717) 221-7890.

A Career of Empathy and Kindness: Debbie Klinger to Retire from Homeland Hospice

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Debbie Klinger - Retired RN and Homeland Hospice DirectorAt the end of February, Debbie Klinger, RN and Director of Homeland Hospice, retired following her nearly eight-year career with the organization. Homeland Hospice is a nonprofit hospice program that serves communities throughout Central Pennsylvania.

During her tenure, Debbie has strived to embody the heart and soul of the hospice mission while working with patients and families. Through her leadership, she has created a team that practices empathy and kindness while delivering the highest quality care.

Debbie knew she wanted to be a nurse early in life. She learned she was accepted into Geisinger Medical Hospital’s School of Nursing on the same day she learned she was expecting her first child. Debbie put her aspirations of a nursing career aside while she raised her children. When her sons reached their teenage years, Debbie decided to begin her nursing education.

“I became a student as a single mother at age 38,” Debbie says. “My passion for nursing never waned and my determination to achieve my goal grew stronger.”

After working many years in management with other hospices, Debbie joined Homeland Hospice as the Assistant Director of Clinical Services. She later advanced into her current position. While Debbie has been part of many successful projects and events, her legacy is the creation of strong teams committed to consistent and compassionate care.

“I’m proud to work with a team of dedicated professionals who believe the patient comes first,” Debbie adds. “I believe this is the hallmark of our organization.”

Kris Crockett Portrait - Our TeamOne of those dedicated team members, Kris Crockett, RN and Assistant Director of Clinical Services of Homeland Hospice, will move into Debbie’s role. Kris has been part of the Homeland team for more than nine years. She started as an on-call weekend nurse and began working as the assistant director of clinical services in 2017.

Over the past few years, Kris has worked tirelessly to reduce the organization’s pharmacy costs while continuing the highest quality of care. This process has included daily research of the cost of prescriptions along with educating the hospice team about medication changes.

Like Debbie, Kris believes in building strong teams by focusing on the mission of the organization while never losing sight of the little things about the job, which can culminate into a big difference.

“Our nurses often check in with one another during stressful times,” Kris says. “These small acts of kindness aren’t in their job description, but build lasting bonds between team members.”

As Debbie’s retirement nears, her commitment to Homeland Hospice will continue. Debbie and Kris are proactive planners who are committed to working together as a team to ensure the transition is seamless.

“I’m proud of my years with Homeland,” Debbie says. “I’m confident Kris will continue to lead the organization with vision and compassion.”

Homeland Hospice serves 14 counties throughout central Pennsylvania, providing end-of-life care either in a person’s home or wherever they reside, including nursing facilities. Homeland staff is closely involved as death approaches and may be present at the time of death. This is one of hospice’s greatest strengths – helping the patient and loved ones cope as a person approaches life’s end.

To learn more, please contact Homeland Hospice at (717) 221-7890.

Random Acts of Kindness ~ A Way of Life

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By Laurie Murray, Volunteer Coordinator, Homeland Hospice

A clear jar with many brightly colored jelly bean candies

National Random Acts of Kindness Day is the day to do something special for another person. Scientific evidence shows that doing kind acts for others as well as receiving or even witnessing kindness has a positive effect. Even the smallest act of kindness can change a life.

We encourage everyone to make kindness a way of life. It can be just a small act … it does not need to be a grand gesture. Open and hold the door for someone. Talk to the store clerk as they ring up your purchases. Pay for someone’s coffee behind you in line. Take the time to share a compliment. Send a card to someone who has been going through some challenges. The ideas are limitless!

The care Homeland provides is all about random acts of kindness. Our staff perform them every day. From stopping at a local restaurant to picking up a patient’s favorite hamburger or bringing Christmas dinner to a patient’s family to regularly emptying the kitty litter box, or helping a patient find a private caregiver. Another example is assisting a fellow nurse after hours to bathe a patient who has passed away, or making an extra stop on the way home to offer some extra reassurance. Kindness is bringing a big bag of jellybeans … just because, and seeing the patient’s face light up; or bringing peanuts so the patient can feed her squirrels.

Hands pulling laundry out of a basket

Homeland volunteers also perform daily acts of kindness … like driving more than 55 miles (one way) to visit a patient and bringing him/her a favorite snack such as vanilla crème wafers and peaches; decorating a patient’s home for the holiday; picking up groceries every Tuesday morning; or, washing and drying a patient’s laundry.

It is this way of life, these random acts of kindness, that families remember when reflecting on our services. They are what prompt them to say their experience with Homeland was “peaceful and beautiful.”

It is an honor to work alongside people who not only live the Homeland mission to “provide the highest quality of care,” but who go above and beyond every day of their lives to provide simple acts of kindness.

“No act of kindness, no matter how small, is ever wasted.” ~ Aesop