Homeland Hospice Named 2023 Hospice CAHPS Honors Recipient by HEALTHCAREfirst



National honor distinguishes Homeland for quality care for patients and caregivers.

Homeland Hospice, a nonprofit hospice program that serves communities throughout Central Pennsylvania, has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a national provider of services for hospice and home health agencies.

The Hospice CAHPS Honors Award recognizes agencies that continuously provide a positive patient experience and high-quality of care as measured by the patient and caregiver point-of-view. The award acknowledges the highest performing agencies by analyzing their results of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, a nationally recognized tool that hospice agencies use to assess and improve patient care and patient and caregiver satisfaction.

“Receiving this honor is a testament to the dedication of our entire care team,” said Kristine Crockett, RN, CHPN, director of Homeland Hospice. “We are passionate about providing hospice patients and their caregivers with the best possible care experience so they can make the most of every precious moment together. While this award is very meaningful to us, what truly motivates is the difference we make in the lives of our patients and families. That is what gives us the greatest sense of fulfillment.”

Ronda Howard, vice president of revenue cycle and CAHPS at HEALTHCAREfirst, said, “We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care. We congratulate Homeland Hospice on their success.”

Homeland Hospice provides end-of-life care in a person’s home or wherever they reside, including nursing facilities, throughout South Central Pennsylvania. The program helps patients live as fully and comfortably as possible by providing symptom and pain relief; care services and therapies; spiritual support; and on-call support.

Homeland Hospice is the only hospice agency in the region to offer an in-home relief program to patient families. Homeland also provides bereavement support to families following the death of their loved one.

Homeland Hospice is part of Homeland at Home, a community outreach program of Homeland Center, which provides a full continuum of home-based services to care for patients and to support families as their needs change. In addition to hospice care, Homeland at Home services include Homeland HomeHealth (in-home physician-ordered medical treatment), Homeland HomeCare (in-home non-medical daily living assistance) and Homeland Palliative Care (comfort and relief from the symptoms and stress of serious illness).